We take great care in helping our customers at The Kitchen Shelf make the right purchase. In case you feel that your purchase isn't quite right we are more than happy to exchange your items in line with the conditions below. These conditions apply to all purchases online and in store at The Kitchen Shelf.
The easiest way to return something that you have bough online is to email us at firstname.lastname@example.org or call us at our store on 02 6622 8008. You can also come and visit us in store at 74 Keen St, Lismore.
Proof of Purchase
If you are unable to provide satisfactory Proof of Purchase, The Kitchen Shelf may, in its absolute discretion, provide you with an exchange to the current value of the item provided that:
Change of Mind
If you have changed your mind about your purchase within 14 days, The Kitchen Shelf will be pleased to offer you an exchange or credit provided that:
Goods Arrived Damaged?
If, for some reason, your goods arrive damaged we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on (02) 6622 8008 or email us at email@example.com
Have a Warranty Claim?
Please note that our gift cards are not redeemable for cash. Any purchases made with a partial amount of the gift card are not entitled to cash for the remaining value.